This document describes how a person can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as soon as possible online via the Services Australia website.

To get approved for JSP an individual must:

- be of qualifying age for JSP
- meet Australian residence requirements for JSP
- be out of work, and
- looking for work and prepared to participate in activities that increase their chances of finding a task, or
- unable to work, study or try to find work due to medical condition, health problem or injury, or
- utilized or studying full time and are unable to carry out these due to a medical condition, illness or injury and work or study to go back to

If the consumer has actually shown they are unable to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours weekly, and
- their earnings falls listed below the JSP income test cut-off

For instance, a self-employed DSP consumer is still working 30 hours each week, however their income has decreased. See Rates and Thresholds.

In all cases, inspect if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or raovatonline.org going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being certified they must provide their bank account balances, proof of income and work separation details.

Customers can begin an early claim online. They will have the ability to finish Your personal details, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online up until within 14 days of being eligible for JSP. They will get a suggestion notification 2 week before the eligibility date.

A detained person might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is certified however not payable when they declare.

Customers transferring from a present earnings support payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers need to produce a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:

- check in to myGov and access their linked Centrelink online account
- ensure their personal information are proper. From the menu, choose the My information > Personal and contact details > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a decreased question set as part of their online claim if they are:

- presently in invoice of an earnings assistance payment, or
- have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job is provided to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.

The job will enable the customer to undertake a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers considered unable or inappropriate to finish an online claim or nominees. ACC should also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the consumer can start a claim online and a Service Officer can take it over, or
- a Service Officer can help a client begin a claim which can then be finished by the client in their Centrelink online account

Remote customers

If the client lives in a remote location and typically utilizes an agent, wiki.eqoarevival.com Remote Service Centre, or phone to do company and gratisafhalen.be is not able or unsuitable to complete an online claim, the customer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for identified remote consumers.

The customer should have:

- the remote indication showing on the Customer Overview, or
- a domestic address in a remote place

To examine the address is in a remote place:

- browse the town name in Office Locator
- see the Towns Result List
- see the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of a person, encourage the nominee to assist the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it might not be affordable for a consumer to finish all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has moved address within the previous 26 weeks, Services Australia should determine if they have decreased their employment potential customers by relocating to a new place.

If this holds true, the Service Officer need to examine a possible MALEP employment associated exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have occurred.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to determine a non-compliance occasion has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Labor force Australia or other professional company, will have an initial appointment reserved during the Participation Interview. Attending this first provider consultation is referred to as the task seeker's RapidConnect requirement.

In many cases, meeting RapidConnect requirements will identify the start date of the job hunter's income assistance payment. Note: this undergoes job applicants fulfilling any waiting periods and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job applicants to the Workforce Australia online employment service. This omits job applicants living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately compute this and use the proper rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to consumers during their online claim. Employer information, name and ABN, will exist to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the company within the claim. If a consumer confirms the employer, as soon as on payment, STP pre-filled earnings will be presented to the client when they report. If the client does not validate the employer, once on payment, the STP company may provide to the customer once again when they report.